To regain access to your Betano account, identify the reason for the restriction and follow these steps:
Take a Break or Self-Exclusion If you decided to take a break or self-exclude, you can manage your account reactivation yourself:
Go to Profile > Player Protection and follow the instructions to revoke the restriction.
Note: Please remember that legal waiting periods apply after your request.
Inactive Account (24 months of non-use) If your account was suspended due to prolonged inactivity, you can request a quick reactivation:
Use the Contact Form available on the website.
Choose the category "Account Problems" and the topic "Account Reactivation".
Provide your username, date of birth, and NIF for immediate validation.