If your account has not been used for more than 24 months, our system suspends access for security reasons. There are no fees associated with this status.
How to request reactivation:
To regain access, you must fill out our Contact Form with the following details:
Category: Select "Account Problems".
Topic: Choose "Account Reactivation".
Message: Write "Request for account reactivation" and include:
Username
Date of Birth
Tax Identification Number (NIF)
You may also request the reactivation of your account directly through our Live Chat, where our Support Team will verify your details in order to proceed with unlocking your account.
Note: Before the account becomes inactive, Betano will send a warning notice to your registered email address.