It is important to distinguish between these two situations, as the rules and reactivation processes differ:
Self-Exclusion (Voluntary): This is a decision made by the player to take a break from gambling through the "Player Protection" section. It can be temporary or permanent.
Inactive Account (Automatic): This occurs automatically when the account has not been accessed for 24 months. The account enters "hibernation" for security and legal compliance.
Can I withdraw my balance?
Inactive: Yes. Even if the account is suspended, you can still log in to request a withdrawal of your balance.
Self-Excluded: Access to games is blocked, but you can withdraw your balance by contacting our support team.