If your account has been locked after several incorrect password attempts, don't worry. Your account will be automatically unlocked as soon as you complete the password reset process.
Steps to regain access:
Choose your recovery method: On the login screen, click "Forgot Password" and select whether you want to recover via Email or Mobile.
Email: Enter the email address registered to your account.
Mobile: Enter your number with the correct country code (e.g., +351).
Confirm your identity: Enter your Date of Birth exactly as it appears on your registration.
Receive your verification code: Click "Next" and wait for the security code.
If you chose email, check your inbox and Spam folder.
If you chose mobile, the code will arrive via SMS.
Set a new password: Enter the code you received and create a strong new password.
Result: Once the reset is successfully completed, your account will be automatically unlocked, and you can log in using your new credentials.