If you are having trouble watching live streams, first check if you meet the access requirements, and then follow the technical steps.
1. Check access requirements: To use Betano's Live Streaming, you must meet at least one of these conditions:
Account Balance: Have a minimum balance of €0.10.
Recent Activity: Have had a bet settled within the last 24 hours.
2. Technical troubleshooting steps: If you meet the requirements but the stream won't start, try the following:
Refresh the Page or App: On your browser, click "Refresh"; on the App, close it completely and reopen it.
Check Connection: Video requires stable internet. Try switching between Wi-Fi and mobile data.
Disable Blockers: Ad blockers (AdBlock) may prevent the video player from loading.
Clear Cache or Change Browser: Try accessing through a different browser (e.g., Chrome, Safari) to rule out compatibility issues.
3. Geographic Restrictions: Please note that some events may not be available for streaming due to licensing rights or geographic restrictions in your region.