If you no longer have access to your registered phone number, and your email address is not verified either, you won't be able to receive the verification code (OTP) needed to change your details through your profile. The same applies if you've lost access to your registered email address itself. In these cases, the update needs to be completed with the help of Customer Support.
How to request the change through Customer Support
Contact Customer Support and provide the following details for security validation:
- Full name
- Tax Identification Number (or local equivalent)
- Date of birth
- The new email address or phone number you want to use
Once these details have been validated, our team will update the email or phone number registered on your account.
Still have access to your registered contacts?
If you can still receive the verification code by SMS or email, you don't need to contact Customer Support — you can complete the change yourself. See "How can I change my email or other personal details?" for the full steps.
If the issue continues, please contact our Customer Support through one of the communication channels available in the footer of this page.