We hope this message finds you well.
Please be informed that, in accordance with clause 3.1.4 of our General Betting Rules, when an event is abandoned or interrupted after kick-off, we must await the official ruling from the governing body/competition organizers.
The organizing entity has up to 30 hours from the scheduled start of the match to declare an official result or set a completion time:
Please be informed that, in accordance with clause 3.1.4 of our General Betting Rules, when an event is abandoned or interrupted after kick-off, we must await the official ruling from the governing body/competition organizers.
The organizing entity has up to 30 hours from the scheduled start of the match to declare an official result or set a completion time:
- If the match resumes and concludes within 24 hours from the time of abandonment, all bets remain valid.
- If the match is cancelled or not completed within this timeframe, all bets whose outcome has not yet been determined will be declared void, and the staked amount will be fully refunded to your account balance (markets already determined prior to the stoppage will remain settled).
We appreciate your patience while we await the official confirmation. The status of your bet slip will be updated automatically by the system as soon as the decision is confirmed.
Please let us know if you have any further questions.
Best regards,
Betano Team
Please let us know if you have any further questions.
Best regards,
Betano Team